Help
Frequently Asked Questions
Quick answers about orders, delivery, payment and returns
Orders
How do I place an order?
Add products to your cart, open the cart and tap Checkout. Enter your name, phone and address, choose a delivery method and place the order. No account is required.
How can I track my order?
Go to Track Order and enter your order number together with the phone number you used at checkout.
Can I change or cancel my order?
Yes, as long as it has not been shipped yet. Contact us with your order number and we will update or cancel it.
Delivery
How long does delivery take?
Inside Dhaka 1–2 working days, outside Dhaka 2–5 working days.
How much is the delivery charge?
৳60 inside Dhaka and ৳120 outside Dhaka. Delivery is free on orders over ৳1,500.
Do you deliver everywhere in Bangladesh?
Yes, we deliver to all 64 districts through our courier partners.
Payment
What payment methods do you accept?
Cash on delivery, bKash, Nagad, and Visa/Mastercard cards.
Is cash on delivery available?
Yes, cash on delivery is available for every area we deliver to.
Returns & Refunds
What is your return policy?
Most items can be returned within 7 days of delivery. Opened groceries and beauty products cannot be returned. See Happy Return for details.
When will I get my refund?
Approved refunds are sent within 5–7 working days to your bKash, Nagad or bank account.